Returns & Exchanges

At NeonPets, we want your furry friend to glow with confidence, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Ensure all original tags are attached and the product is free of pet hair to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all labels are intact and the garment is neatly folded to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, secure it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.