Frequently Asked Questions
Everything you need to know about styling your glowing pet.
How do I choose the right size for my pet?
We recommend measuring your pet's neck and chest circumference using a soft tape measure. Please refer to our detailed Size Guide found on each product page to ensure the perfect fit for your breed.
Are the LED components safe and waterproof?
Yes, all NeonPets apparel features weather-resistant LED strips encased in protective padding. While they are splash-proof and safe for rain, we recommend removing battery packs before full submersion or heavy cleaning.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items in their original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-15 business days.
How do I charge my NeonPets gear?
Most of our glowing products are USB-rechargeable. Each item comes with a micro-USB or USB-C cable that can be plugged into any standard power adapter or computer port.
Do you offer wholesale or bulk discounts for pet boutiques?
Yes, we love partnering with retailers! Please contact our sales team at [email protected] for information regarding bulk pricing and minimum order quantities.